Tswalu Kalahari

Deposit, Payment & Cancellation Policy

For all bookings, a 25% deposit is required within 14 days of making a reservation. If a booking is not confirmed it will be released automatically from our system after this time. Please note that a reservation is not confirmed nor secure until this deposit has been paid. Tswalu reserves the right to release any accommodation being held where this required deposit has not been received within the stated period.

The balance of the accommodation charges and the costs of all transfers must be paid in advance, no later than 30 days prior to a guest’s arrival. Tswalu reserves the right to cancel any booking should payment not be received in full. If a booking is made within 30 days prior to arrival, full payment will be required at the time of booking.

All extra charges incurred during a guest’s stay must be settled at the lodge on departure.

Please note that flight transfer costs are included in the definition of bookings for the purposes of this agreement and Tswalu’s cancellation policy.

Cancellation Policy

90 - 46 days prior to arrival a 25% cancellation fee will apply
45 - 22 days prior to arrival a 50% cancellation fee will apply
21 - 0 days prior to arrival a 100% cancellation fee will apply

Please note that the Christmas period (15 December to 15 January) and Easter period (28 March to 11 April) are exceptions here as any booking for those periods which has been confirmed to us in writing will be subject to full cancellation fees regardless of the time of cancellation.

In the unlikely event of the cancellation of a confirmed booking, travel insurance must cover our Cancellation Terms and Conditions.